Privacy Policy

1. Purpose

This policy outlines how Taxi Safar collects, uses, protects, and shares the data of its users and drivers. We are committed to maintaining the privacy and safety of all individuals associated with our platform.

2. Data Collection

We collect the following data to provide and improve our services:

• User's full name, mobile number, and email ID
• Pickup and drop locations
• Payment details (e.g., UPI ID, card info – via secure gateways)
• Driver's license, vehicle information, and identity documents

3. Use of Data

Collected data is used for:

• Processing ride bookings and confirmations
• Assigning drivers and tracking trips
• Customer support and grievance redressal
• Enhancing platform experience through analytics and feedback

4. Data Security

We employ strict measures to protect data:

• All personal data is stored on secure servers
• SSL encryption is used to protect data in transit
• Regular audits and safety protocols prevent unauthorized access or leaks

5. Data Sharing

We do not share personal information with any third party without consent.

• Only necessary user information (like name and location) is shared with assigned drivers
• Data is shared with government authorities only when legally required

6. User Rights

Users have full rights to view, edit, or delete their personal data.

Requests can be raised through our Help Section or by contacting support.

7. Children’s Safety

Taxi Safar services are not intended for individuals under the age of 18. Any account identified as belonging to a minor will be deleted promptly.

8. Women’s Safety Policies

• Only verified and trained drivers are allowed to service female passengers
• Immediate action is taken in case of any misconduct
• An emergency SOS feature is available to all female users during rides

9. Emergency Response

• All vehicles are GPS-enabled for real-time tracking
• An emergency response team is on standby 24/7
• SOS alerts are prioritized and responded to without delay

10. Policy Updates

Taxi Safar may update this policy from time to time. All updates will be posted on the official website under the "Privacy & Safety" section.